shwem9 Privacy Policy

Q: How do I request deletion of my data?

You can send a data deletion request to support@shwem9.wine. You can also reach us through the 24/7 live chat on the website. Our team will review legal obligations and delete your data as quickly as possible. Please note that financial data may need to be retained for a period of time due to legal requirements.

This policy clearly explains how shwem9 collects, retains, and protects the personal information of users on the platform.

Last updated: 30 October 2026

Introduction

About This Policy

shwem9's Privacy Policy applies to our website https://shwem9.wine and all related services. This policy is written to explain how we handle the personal information of users — those who visit our website, create accounts, and play games.

We take users' personal information seriously. We recommend reading this policy, and if you have any questions, you can contact us at [email protected].

By continuing to use this website, you are considered to have agreed to the data handling practices described in this policy.

Section 1

Information We Collect

To provide services on the shwem9 platform, we collect personal information including the following categories.

1.1 Information provided by users

Name Date of birth Contact number Email address Bank account / payment details Information entered at registration

This information is provided when creating an account, depositing via KBZPay / Wave Money / AYA Pay / CB Pay / Bank Transfer, and when requesting customer support.

1.2 Automatically Collected Information

IP address and location (country / region) — to check service availability
Browser type, operating system and device information
Time of access to the website (Myanmar Standard Time — UTC+6:30)
Usage data such as which pages were visited and how long was spent on them
Cookies and similar tracking technologies (see Section 4)

1.3 Gaming Data

Gaming records (bet amounts, game types played, win/loss history), deposit/withdrawal data and responsible gaming records are also kept. This data is used to provide transparent gaming services and to support our responsible gaming policy.

Section 2

How We Use Your Information

We use the personal information we collect only for the following purposes.

2.1 Account Management

Information provided at the time of account registration is used to register your username, keep your account secure and verify access.

2.2 Financial Transactions

Used to process deposits and withdrawals smoothly and to verify transactions via KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers. Please note that available methods may be updated from time to time.

2.3 Customer Service

Communications through our 24/7 Myanmar-language live chat service and email are recorded and used to respond to inquiries.

2.4 Platform Improvement

We analyze usage patterns to check website performance, fix issues and improve our range of gaming services. This usage data is handled in a non-personally identifiable way.

2.5 Legal Compliance

Data may be retained to fulfill compliance obligations, respond to relevant legal requests and oversee fraud prevention measures.

Section 3

Data Sharing Policy with Third Parties

shwem9 will never sell, rent or commercially transfer users' personal information to third parties under any circumstances.

3.1 Service Providers

We work with companies that provide payment processing, game software maintenance and IT infrastructure services. They are required to handle data only for the purposes we direct, and we have strict confidentiality agreements in place with them.

3.2 Legal Authorities

Where disclosure is required due to legal obligations, a legally issued order, the need to protect our rights or the need to protect our services, data may be disclosed to the relevant authorities.

3.3 Business Transfers

In the event of a company merger, sale or asset transfer, user data may pass to the successor entity. We will ensure that the successor entity continues to meet the protections set out in this policy.

Section 4

Cookies and Tracking Technologies

Our website uses cookies. Cookies are small data files stored in your browser that allow the website to display more smoothly and effectively.

4.1 Types of Cookies

Essential Cookies: Required to maintain login sessions, secure payment processes and basic website functionality.
Analytics Cookies: Used to understand which pages of the website are visited and how often. This data is anonymous and contains no personal information.
Functional Cookies: Used to remember user preferences (language, display preferences).

4.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some website features to stop working properly.

Section 5

Data Security Measures

shwem9 has technical and organisational measures in place to keep user data secure.

All data transmissions are protected with SSL (Secure Socket Layer) encryption
Financial data is encrypted, stored securely, and access is restricted
Access is granted on a need-to-know basis only
Staff receive regular data protection training
Systems are regularly checked for vulnerabilities

However, we clearly state that data transmission over the internet cannot be guaranteed to be 100% secure. We will apply the best security measures we can, but we cannot provide a complete guarantee.

Section 6

Data Retention Period

We retain data only for as long as necessary to provide our services. After an account is closed, data may be retained for as long as required to fulfil legal obligations. Once that period ends, data will be securely deleted or anonymised so it can no longer be linked to any individual.

Gaming records and financial data may be retained for longer periods to support fraud prevention and meet legal requirements.

Section 7

User Rights

Regarding the personal data we hold, users have the following rights.

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request that any inaccurate data we hold about you be corrected.

Right to Erasure

You can request that your data be deleted, except where legal obligations apply.

Right to Restriction

You can request that the processing of your data be restricted for a specified period.

Right to Data Portability

You can receive your data in a readable format.

Right to Object

You can object to the processing of your data based on legitimate grounds.

To exercise any of these rights, contact us at [email protected]. Our team will respond as quickly as possible, and you can also reach us via 24/7 Myanmar-language live chat.

Section 8

Policy on Users Under 21

shwem9 services are for adults aged 21 and above only. We do not knowingly collect personal data from children or young people under 21.

If we become aware that data from a person under 21 has reached us, we will take immediate steps to delete that data. We ask parents and guardians to notify us at [email protected] if they become aware of any such case.

Section 9

Policy Changes

We may update this privacy policy without prior notice to reflect improvements to our services or changes in law. Whenever changes are made, the "Last Updated" date on the policy page will be updated, and for significant changes we will display a notice on our website.

We recommend reviewing this policy regularly. Continued use of the website after any update will be taken as acceptance of the revised policy.

Section 10

Contact Details

If you have any questions about this privacy policy, you can reach us through the following channels.

Email: [email protected]

Live Chat: Available 24/7 in Myanmar language directly on the website

After submitting a request, our team will respond as quickly as possible and will do our best to provide effective assistance.

FAQ

Privacy Protection FAQ

shwem9 does not sell, rent, or share user data with third parties under any circumstances. It may be shared on a limited basis only with partner companies such as payment service providers, solely to deliver our services, and those parties are bound by strict confidentiality agreements. Disclosure may also occur when legally required by law enforcement authorities.

You can send a data deletion request to [email protected]. You can also reach us through the 24/7 live chat on the website. Our team will review legal obligations and delete your data as quickly as possible. Please note that financial data may need to be retained for a period of time due to legal requirements.

We protect all data related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers with SSL encryption. Financial data is encrypted and stored, and only staff who strictly need access can view it. If a data breach occurs, affected users will be notified.

Analytics and functional cookies can be disabled, which may cause minor changes in how the website behaves. However, disabling essential cookies may prevent account login and payment functions from working smoothly. You can manage cookie types individually through your browser settings.

Data is retained only for as long as necessary to provide the service. After an account is closed, it may be retained for an additional period to meet legal obligations. Once that period ends, the data will be securely deleted or protected.

If there are significant changes, a notice will be displayed in a prominent place on the website and the "Last updated" date on this page will be updated. Minor improvements (for example, language clarifications) may be made without prior notice. We recommend revisiting this policy page from time to time.

Contact our team directly

Our 24/7 Myanmar-language live chat is ready to answer any privacy-related questions.